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What Is SSAPortal?

SSAPortal will give you access to your plan documents, forms, mailings, claims, explanation of benefits and more!

You can also access SSAPortal from your mobile device.

Some of the features include:

  • View all your plan documents
  • Change your Address online
  • Lookup Eligibility History
  • See your Deductibles
  • View your Claims with detailed breakdowns
  • View your Pension Benefit with a yearly breakdown
  • More Features on the way!

Create an account today by either using an activation code or using security questions.

By Activation Code
If you know your activation code click here.
By Security Questions
If you do not have an activation code click here.

Welcome to Southwest Service Administrators, Inc.

Who is Southwest Service Administrators?

Southwest Service Administrators was created in 1995 as an independent Third Party Administrator (“TPA”) to provide unique and specialized services to labor-management, Taft-Hartley Trust Funds. Our mission is to provide superior customer service to our clients in all areas of self-funded health & welfare trust funds, defined benefit and defined contribution pension plans and legal, training and vacation plan administration. Our services are customized to suit the individual needs of our clients.

2400 W. Dunlap Ave.

Our services include highly personalized and bilingual customer service, trust fund accounting, eligibility and hour bank programs, COBRA/HIPAA compliance and administration and medical management services customized to each client’s needs and requirements.


We also offer our own exclusive Mexico PPO network.


We are versatile in our approach to solving client plan issues including innovative thinking as a means to simple, but effective, solutions. We welcome you to our homepage and encourage you to take a look around our website and call us if you have any questions about our company or service.


ALL SERVICES PERFORMED IN THE UNITED STATES OF AMERICA.


  • Leaders of SSA
  • Scott Sheffield- President and CEO
    Scott began his career in the employee benefits field as a pension auditor with James Benefits in 1984. He has over 25 years experience in the administration of employee benefit plans with special emphasis on defined benefit and defined contribution pension plans. He serves on the Board of Directors of Southwest Service Administrators and is a member of the International Foundation of Employee Benefit Plans. Scott graduated from the University of Utah with a finance degree.
  • Barbara Ray - Executive VP/Chief Operating Officer
    Barbara began her career as a staff accountant with ABPA in 1981 and has over 25 years of experience in the administration of Taft-Hartley benefit plans with a special emphasis on health & welfare plan administration. She is responsible for overall client operations and serves on the Board of Directors of Southwest Service Administrators. She is also a member of the International Foundation of Employee Benefit Plans and serves as a member of UFCW Local 99’s Scholarship Committee.
  • Dave Gallaga - Director of People, Places & Systems
    Dave has over 25 years of human and operational management experience in a variety of industries. He joined the management team at Southwest Service Administrators in 1998 and now serves on the executive team.

    Dave’s scope of responsibility focuses on oversight of much of the infrastructure of Southwest Service Administrators, including Human Resources, Facility Operations, Information Technology System Operations and Internal Supply Needs.

    Dave has a passion for recruiting and developing talented managers and employees who exhibit a great desire to serve our clients and their participants.
  • Services We Provide
  • Trust Fund Administration
    -Apprenticeship Monitoring
    -Bill Payment
    -Customized Reporting
    -Delinquency Processing
    -Government Filings
    -Administration Dues
    -Trust Financial Advisory
    -Vacation Trust Administration
  • Contribution Accounting
    -Bilingual Customer Service
    -Administration Dues
    -Employer Billing
    -Government Filings
    -Payroll Auditing
  • Pension Plan Administration
    -Bilingual Customer Service
    -Defined Contribution Pension Plans
    -Member Internet Inquiry
    -Defined Benefit Pension Plans
    -Customized Reporting
    -Employer Billing
    -Online Inquiry for Union Locals
    -Pension Check Processing
  • Health and Welfare Plan Claims Administration
    -COBRA Administration
    -Customized PPOs
    -Health and Welfare Eligibility
    -Claims Editing & Logic Applications
    -Claims Processing
    -Customized Reporting
    -Member Internet Inquiry
    -Payroll Auditing
  • Medical Care Management Services
    -Customized Reporting
    -Accredited Managed Care
    -Fee Negotiation
    -Member Internet Inquiry
    -Hospital Bill Review Services
    -Wrap PPO Networks